My1Service Documentation

My1Service Documentation

My1Service is the learning platform your organization uses to run courses, assessments, and certificates end to end — each organization in its own branded space. These pages cover what every screen does and who can use it. It’s a living document: coverage grows as the platform does.

Start here

Join courses, work through modules, and get your certificate.

I teach or build courses

Author courses out of modules and quizzes, then publish them.

I run the organization

Invite people, manage roles, and read your reporting.

What’s documented so far

Introduction

Getting Started

What My1Service is, how to sign in, and where to go first for your role.

Platform

How organizations, courses, modules, and attempts fit together.

Member, Instructor, Admin, super admin — who can do what.

Plans & Course Caps

The six plans, what content each includes, and authoring limits.

Accounts & Access

Registering an organization, its subdomain, and finding yours again.

Login, member self-registration, and resetting a forgotten password.

Accepting an Invite

Role invites, course invites, and what each link actually does.

Your account details and how to change your password.

For Members

The first screen after signing in, and what it shows a member.

Courses (Catalog)

Browsing courses open to everyone and joining one yourself.

The courses you've joined, and where to pick one back up.

Taking a Course

Modules in order, the video player, questions, and what unlocks next.

Results & Certificates

Scores, pass marks, retakes, and downloading your certificate.

Bookmarking a course to come back to it later.

Courses

Your organization's own courses alongside included platform courses.

The five tabs, how saving works, and the local draft safety net.

Modules & Content

Adding modules, uploading video or slides, thumbnails, and resources.

Multiple choice and free text, plus bulk import from a spreadsheet.

Reviewing free-text answers, and why results stay hidden until you do.

Publishing to everyone or to specific people, and sharing the link.

Administration

Invite Team Members

Granting roles, bulk CSV invites, and revoking a pending invite.

Changing someone's role, deactivating an account, super admin access.

Your organization's members, courses, completion, and pass rate.

Preferences, theme, backups, roles, audit log, and closure requests.

Raising a ticket and following the reply thread.

Coming soon

These features are built but currently switched off across the platform. They’ll be documented here when they’re turned back on:

Billing & Invoices
Live Sessions
My Updates (notifications)